This guide provides some detailed information about particular circumstances, if you need any further information, please contact your area education office.
In certain exceptional circumstances refunds can be claimed to cover costs of travel/fares paid while waiting for a travelpass, normally where the delay is caused by the council.
If you feel this applies to your circumstances, please contact us and we will send you a claim form to complete.
Online application support
If you need help logging in, changing your password or filling in the online application form, contact the customer access centre:
Tel: 0300 123 6707 Monday to Friday 9am to 5pm
Or complete our contact form
Advice about school admissions
You can contact your area
to their data protection obligations.
Provide advice and monitor the Data Protection Impact Assessment process.
Acts as a point of contact for the Information Commissioner's Office (ICO) and members of public on any matter relating to Data Protection.
If you need to contact the Data Protection Officer
If you lose your travel pass please check with the bus operator to see if the pass has been found on the bus. You can find the bus operator contact details on the timetable information for your school.
Damaged, mutilated or misused travel passes will not be accepted for travel and may