School bus season tickets

7. Refunds

If you no longer need your season ticket you may apply for a refund, providing your season ticket is still valid. To request a refund, return the pass to the address printed on the back with a note detailing the reason for cancellation.

The refund due will be equal to the number of full months left from when we receive the pass. For example, if you have a pass for price band A which is returned in February you will be due a refund of £176 (4 months of £44).

School closures due to Coronavirus

If you have been instructed by your school not to attend due to Covid-19 and to isolate for more than 5 consecutive school days, to request a credit to your account (if you pay by direct debit) or a refund (if you have paid the full amount) please email with the following details: -

  • Pass holders name and pass number
  • The date the isolation period is to start
  • copy of the text, tweet or email from the school confirming the isolation period

Once the isolation period is over, we will contact you about the credit or refund to your account. We aim to contact you within 10 working days however this may be delayed if we experience high demand.

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