Benefit challenges and appeals

If your claim for benefit or tax credits has been refused or if you disagree with a decision that has been made about your benefit entitlement you may be able to challenge this by asking for a reconsideration or by appealing.

In most cases you must appeal within one month of the decision being taken.

How you appeal a benefit or tax credit decision depends on the type of benefit you have applied for.

If you need more information about how to appeal, deadline to appeal and what happens after you appeal and what happens if the appeal is lost please read the GOV.UK benefits appeal guide.

How we can help you

We can advise you at any time but you may not need contact us until you have your appeal papers.

We can:

  • Advise you whether you can appeal against a decision and what your chances of success are
  • Explain how to appeal or how to ask for a mandatory reconsideration
  • Advise you whether to choose a paper or an oral hearing. If you choose a paper hearing you don't attend a tribunal. At an oral hearing you can argue your case in person. We recommend you attend in person
  • Advise you how to argue your case and what evidence you will need
  • Help you prepare a written summary of your arguments for a tribunal
  • Represent you at an appeal tribunal if one of our officer is available, although this is not usually necessary. The tribunal will want to ask you questions to help them make their decision so you are the most important person at the tribunal.

Please contact us if you need advice.