Help with energy

The government has set out a new Energy Price Guarantee and other support for people and businesses with their energy bills. 

You can find out more about these on the government's energy bills support factsheet.

Energy Bills Support Scheme discount

£400 off energy bills for households in Great Britain is available from this October. This automatic, non-repayable discount will be applied in six instalments between October 2022 and March 2023 to help households through winter.

For more information see the Energy Bills Support Scheme discount information on GOV.UK.

Watch out for scams

Scammers may pretend to be from Ofgem - asking for information so you can get the £400 energy rebate. To get the energy discount you will not need to:

  • apply
  • give your bank details.

See our Scambuster Stan Facebook page for more information on the latest scams or find out more about how to report and prevent scams and doorstep crime on our website.

Warm Home Discount Scheme

This winter nearly three million low-income households will be eligible for a £150 rebate on their winter electricity bills.

Most households will receive a letter between November and mid-January 2023 confirming eligibility. The discount will be made automatically through energy suppliers by March 2023.

You can check if you're eligible for the Warm Home Discount on GOV.UK. Before you start, you will need the name of your electricity supplier, details of any benefits you receive, and the size and age of your property.

For more information about finding your energy supplier see the Ofgem website.

Winter Fuel Payment

If you were born on or before 25 September 1956 and are entitled to a state pension or another UK benefit, you may qualify for a Winter Fuel Payment. You don’t normally need to make a claim and payments are made automatically to your bank account in November and December.

This year, an extra amount will be paid with the Winter Fuel Payment, and total payments will vary between £250 - £600 depending on age and individual circumstances, check Winter Fuel Payment on GOV.UK.

Cold Weather Payment

You may get a Cold Weather Payment if you’re getting certain benefits or Support for Mortgage Interest.

If you're eligible you’ll get a payment for each 7 day period of very cold weather between 1 November and 31 March.

Check Cold Weather Payment on GOV.UK for information about eligibility and how to claim.

Grants to help pay off your energy debts

If you’re in debt to your energy supplier, you might be able to get a grant to help pay it off. A number of energy suppliers offer grants to their own customers. British Gas also has grants which are available to anyone with energy debt between £250 and £750 and you don't need to be a British Gas customer to apply.

You can find more information about grants to help pay off your energy debts on the Citizens Advice website.

Energy saving

If your boiler is broken, you have no heating or need help with home energy efficiency measures such as insulation visit the Cosy Homes in Lancashire (CHiL) website for more information or call 03306 061 488.  Depending on your circumstances you may be eligible for free or discounted measures.

The government's Simple Energy Advice website has information on how to reduce your bills and make your home more energy efficient. You can also call the Simple Energy Advice helpline on 0800 444 202.

These energy saving tips from British Gas and energy saving advice from Electricity North West can help you to reduce how much energy you use, and save you money.

Advice on managing your energy bills

Preston Citizens Advice - fuel related advice and help

Preston Citizens Advice have a project funded by British Gas to provide fuel related advice and support. They cover the whole of Lancashire, and can help with the following:

  • Advice on how to deal with fuel debt.
  • Energy saving tips and information on making your home more energy efficient.
  • Budgeting support and exploration of options to obtain additional funding such as the Warm Home Discount.
  • Help switching suppliers where there is a possibility of better tariffs.
  • Entering a Priority Register for vulnerable customers – e.g. those on low incomes, elderly customers, single parents, and those living with disabilities.
  • Information on Smart Meters.
  • Information and advice about carbon monoxide.

The team can help people negotiate fuel debt repayment, apply for grants to reduce or clear the arrears, or help to resolve disputes with energy suppliers. If you live in Lancashire and need help with any of these issues, you can contact the team by email at