Give feedback about a SEND service

We welcome all feedback about our services — whether it’s a compliment, a comment or a complaint. Your views help us understand what we’re doing well and where we need to improve. If you’ve had a positive experience, want to suggest changes, or need to raise a concern, we’re here to listen. Sharing your feedback is so important. It helps us to provide the best support for children, young people and families across Lancashire.

If you would like to submit a compliment, comment or complaint online then please select from the options below:

Compliments

We are always pleased to hear from people who use our services.

Comments

We can use your comments to help improve services for you and other people.

Complaints

If you are dissatisfied in any way with our SEND or Inclusion services including an education health and care (EHC) needs assessment or plans, you can submit a complaint. We will do all we can to sort the problem out quickly, to investigate it fairly and to explain fully the result of the process.

If you disagree with a decision about your EHC needs assessment or plan, you can appeal to the SEND Tribunal.

SEND information advice and support

The Information, Advice and Support (IAS) Team can also provide information and support, including when you may disagree with a decision.