Send a compliment or comment or make a complaint to the council

We are committed to providing the best possible services and we welcome all your feedback, whether it is a complaint, comment or compliment.

You can submit a compliment, comment or complaint in a number of ways:

Online

If you want to report a street lighting, roads or highway fault use our dedicated online form.

If your compliment, comment or complaint is about:

Email

Send us your compliments, comments and complaints to complaintsandfeedback@lancashire.gov.uk.

Please ensure that your email contains:

  • Your full name
  • Your postal address
  • The date (where possible) and details of the compliment, comment or complaint
  • The service concerned where possible

Post

Comments, compliments and complaints forms for downloading and printing.

Please send it to:

Complaints and appeals team
Legal and democratic services
Christ Church Precinct
County Hall
Preston
PR1 8XJ

Telephone

For social care complaints you can speak to one of our advisors on 0300 123 6720.

For complaints about any other council service please ring 0300 1236701.