Information, advice and support

You can get information, advice and support around special educational needs and disabilities (SEND).

Support from the Information, Advice and Support (IAS) Team

The service is free, impartial, and confidential. It can help you to gather, understand and interpret information and apply it to your own situation.

We can provide information around the following areas in relation to SEND:

  • rights, roles and responsibilities
  • health and social care processes, regulations and guidance
  • support from other agencies and organisations

We can also support to families in:

  • managing mediation appeals, to the First-tier Tribunal
  • exclusion from school
  • liaising between you, your nursery, school or college and other professionals

Young people aged 16-25 can access the service independently from their parents.

We may offer one to one support by telephone, email or meetings depending on your circumstances.


To access the service please fill in our referral form and one of our officers will contact you within 7 working days.

SEND Information advice and support service referral form

For general information about SEND or to find out if the service can help you contact:

Tel: 0300 123 6706
Monday to Friday 9am to 5pm

The IAS Team was previously the SEND Information Advice and Support Service (SENDIASS) and the Child and Family Support Team. You may also have heard of the Parent Partnership Service which SENDIASS replaced in 2014.

IAS Team eligibility, confidentiality and impartiality

Other services that provide information, advice and support

Barnardo’s Independent Support - extra help for children and young people, parents and carers while they are going through an EHC assessment or the process of developing an EHC plan.

The Children’s Society in Lancashire - advocacy for young people who are approaching 18 years and undergoing an assessment to access support from adult services. You can ask your social worker or carer or contact the service on:

  • Freephone 0800 0856 324
  • Tel 01772 759 233

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