Care service provider engagement
Latest news
New online form to report a no entry
PAMMS provider returns system
New 2022 contract for older people residential care and nursing home services
Recent recordings
Watch this recording from a provider complaints training session to aid you in your complaints handling.
The aims of the session were:
- Complaint prevention by addressing initial concerns effectively.
- Ensuring that complaints are dealt with promptly and effectively with good communication.
- Standardising the approach to complaint handling by providers.
- Using complaints to contribute to service development.
- Opportunity to share and develop good practice.
The session was delivered on 14 July 2022.
There are some useful links to resources from the training contained within the slides to help when completing your responses and investigations:
Lancashire care providers forum
Lancashire care providers forum dates, minutes and agendas.
Learning disability provider forum
Lancashire learning disability provider forum dates, minutes and agendas.
Mental health provider forum
Mental health provider forum notes.
Opportunities for care service providers
Information, training and consultations for care service providers and staff.
Contacts for domiciliary and residential providers
Contact details for queries including care contract management, the care portal and adult care payments.
International Recruitment Fund for the Adult Social Care Sector
Information for providers for the International Recruitment Fund for the Adult Social Care Sector.
Report a no entry
How homecare workers can notify Lancashire County Council of a 'no entry' situation.
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