Contacts for domiciliary and residential providers



Contact Details

Contract Management

(Adults Social Care and Public Health)


Health and Residential Settings

  • Contract variations and novations
  • Contractual queries
  • Contract compliance
  • Quality monitoring
  • Quality improvement

Tel:01772 531 293

Procurement Customer Access

  • the number of hours you have been asked to provide for a newly commissioned service.
  • the care you have been asked to provide i.e. the care is no longer adequate or needs to be changed
  • accessing Care Plans through the Care Portal
  • you have a question about tenders (Oracle Sourcing) e.g.
    • Finding tenders
    • Submitting a bid

Tel: 0300 123 6710

Adults Social Care Customer Access
  • you no longer provide services to a service user, but they are visible on the care portal. This includes reporting deaths 

Tel: 0300 123 6720

Adults Safeguarding Customer Access
  • you have a concern about a service user you are providing services for
  • safeguarding queries and alerts

Tel: 0300 123 6721

Emergency Duty Team Customer Access
  • out of hours queries and package requests

Tel: 0300 123 6722

Procurement Information Management


Supplier Care Provider Portal usage

  • Registration
  • Login
  • Confirmation/loading of service provided (Actuals)
  • Portal navigation

i-Supplier queries including:

  • Registration
  • User Creation
  • Password reset
  • Navigation
iSupplier contact


Care Navigation

  • a package of care that is currently being arranged by Care Navigation.
  • Rate queries for any new services
  • Responding to Care Navigation RFQ's within Oracle Sourcing

Tel: 01772 538 450

Data Cleansing Team

(within Care Navigation)

  • missing or incorrect packages of care – query through the Care Portal using "Supplier Change Request" or via the Data Cleansing Team
  • support for the "Supplier Change Request" functionality is available within the Care Portal and via the Data Cleansing Team

Care portal – Oracle Supplier Change Requests 

Tel: 01772 530 200

Adult Care Payments

  • the processing of Care Portal submissions/manual invoices
  • the processing of residential care payments

Tel: 01772 535 866