Compliments, comments or complaints

We are committed to providing the best possible services and we welcome all your feedback, whether it is a complaint, comment or compliment.

You can submit a compliment, comment or complaint in a number of ways:

Highway faults

If you want to report a street lighting, roads or highway fault, please use Love Clean Streets, our dedicated online reporting tool.

Council employees

If you want to report the misconduct of an employee or the misuse of public funds, please read our whistleblowing policy and if appropriate, please report your concerns using our dedicated online reporting tool.

Submitting your feedback 

We need to understand your personal experience and how the issues have affected you. Simple, clear language that explains what happened to you will always be more helpful than complicated, formal writing. 

Use of artificial intelligence (AI) tools 

We know some people find AI tools useful to support with their writing. It is important to remember the risks of sharing your information with AI tools. Providers of these tools may use it to train their AI systems and may process it in different countries. Avoid entering sensitive personal information, unless you are confident about how it will be used and protected. 

Here are some suggestions to get the best results from AI tools while making sure it still sounds like you. 

  • Keep your prompts focused on your experience and how it made you feel. A prompt is a question or instruction that you type into an AI tool to tell it what you want help with.  
  • Do not ask AI to add legal arguments, use formal legal language or reference laws to try and make your complaint sound more ‘official’.  These results are often wrong. 
  • Check any AI-generated text to make sure it reflects your own personal experience and contains accurate facts. 

Council services

If your compliment, comment or complaint is about:

Post

Comments, compliments and complaints forms for downloading and printing.

Please send it to:

Complaints and appeals team
Governance Services
County Hall
Fishergate
Preston
PR1 8XJ  

Telephone

For social care complaints you can speak to one of our advisors on 0300 123 6720.

For complaints about any other council service please ring 0300 1236701.