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Adult social care compliments, comments and complaints

Our support

The support you receive from us is personal to you. We can't be sure the services are right for you unless you tell us.

We need you to tell us about our services with your:

  • experience

  • the positives or negatives

  • areas for improvements

To do this use the information below

Compliments

We are always pleased to hear from people who use our services.

Comments

We can use your comments to help improve services for you and other people.

Complaints

If you are unhappy with our services we will do all we can to resolve the problem.

To do this we will investigate fairly and explain the results of the process according to the adult social care complaints procedure. (PDF 374 KB).

Making a social care complaint (PDF 209 KB) is also available for further information.

Advocacy services

If you are struggling to make your views heard about any health or social care issue such as the service you receive from your doctor, dentist, hospital, carer or social worker or if you are thinking about making a complaint about any health or social care issue, free advocacy services can support and help you to make sure that your views are heard and your choices are respected and listened to fairly.