Outcome of the public consultation on our proposal to reduce access to the provision of welfare benefit advice and guidance services.

On 8 August, Cabinet agreed to reduce access to the provision of welfare benefit advice and guidance services.

The original proposal was to reduce the budget of the welfare rights service to achieve a saving of £340,000 together with a related saving from the customer access service of £40,000, making a total saving of £380,000 per year.

Having considered carefully the consultation responses, this was revised to:

  • A total budget reduction of £101,250 per year, comprising £61,251 per year from the welfare rights service and £40,000 per year from the customer access service.

This will take effect from 1 April 2020.

Findings of the consultation acknowledged that there is no other service locally that offers the level of expertise provided by welfare rights in supporting the most complex cases to tribunal. The feedback also showed an unanticipated level of resource requirement from in-house services for welfare rights to support them with consultancy, benefits advice and assistance.

Though the service will be operating at a reduced capacity, we will continue to assist people with appeals, improving uptake of benefits and providing advice and training for local organisations. This will help us continue to provide the full range of welfare rights support to people who need it most.

For more information view the report to Cabinet 8 August 2019.

The Welfare Rights Service provides free and confidential advice to make sure that you are claiming all of the benefits you are entitled to.

We can help you:

  • Get all the benefits you are entitled to
  • Understand how your benefits are affected if your circumstances change
  • Appeal if you disagree with a benefit decision
  • Deal with other problems with your benefits

We are not part of the Department for Work and Pensions (DWP).

Benefits information

Benefits you may be able to claim, how to get further information and advice and websites with useful information about social security benefits and tax credits.

Benefit challenges and appeals

Advice and guidance on appealing a benefits decision.

Contact us

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Benefits calculators

Use an independent benefits calculator to find out what benefits you could get and how to claim. Find out more on the website.

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