Access to welfare benefit advice and guidance services

On 8 August, Cabinet agreed to reduce access to the provision of welfare benefit advice and guidance services. This will take effect from 1 April 2020. Though the service will be operating at a reduced capacity, we will continue to assist people with appeals, improving take up of benefits and providing advice and training for local organisations. This will help us continue to provide the full range of welfare rights support to people who need it most. For more information view the report to Cabinet 8 August 2019.

The Welfare Rights Service provides free and confidential advice to make sure that you are claiming all of the benefits you are entitled to.

We can help you:

  • Get all the benefits you are entitled to
  • Understand how your benefits are affected if your circumstances change
  • Appeal if you disagree with a benefit decision
  • Deal with other problems with your benefits

We are not part of the Department for Work and Pensions (DWP).

Benefits information

Benefits you may be able to claim, how to get further information and advice and websites with useful information about social security benefits and tax credits.

Benefit challenges and appeals

How to challenge a benefit decision from the Department for Work and Pensions (DWP) or HM Revenue and Customs (HMRC) and how the Welfare Rights Service may be able to help.

Contact us

Ways to contact us.

Benefits calculators (from

Use an independent benefits calculator to find out what benefits you could get and how to claim. Find out more on the website.

Benefits form completion

Information about help to complete benefit forms.