Highways, environment and planning complaints and feedback

If you want to report a street lighting, roads or highway fault, report it via the Love Clean street page or app.

If your comment or compliment is about any other non-highway related matter (for example environment or planning), give us your feedback.

If you have a complaint that is not a first time report of a defect or fault on the highway or if your matter has already been reported but has not been dealt with in our set timeframe for dealing with such matters of 22 working days, give us your feedback.

Or write to us at:

Complaints and appeals team
Lancashire County Council
Christ Church Precinct
County Hall
Preston
PR1 8XJ

Or telephone on 0300 123 6780.

Highways claim form

Before making a claim, consider the information contained within the form, which explains some of the legal background to highway maintenance and the law which relates to it.

Our Corporate Complaints Team do not handle enquiries in relation to claim forms.

To submit a claim, download the highways claims form.

Issues we don't manage

Contact: