Report vegetation or trees


If you are reporting a fallen tree, please telephone: 

  • 0300 123 6780 - Monday to Friday 8am to 5pm (excluding bank holidays)

If the tree is likely to cause a hazard, and it is outside of office hours, then please telephone:

  • 101 (local Police non-emergency number)

Otherwise, use the service to report vegetation or trees. You will need to provide:

  • the location of the request
  • a description
  • your email address 
  • up to 5 photographs - max 10mb limit (optional)

Please select the type of fault you are reporting:

How we maintain vegetation and trees and how you can help

We're responsible for the maintenance of vegetation and trees on the highway. We're unable to carry out work on private land and it is your responsibility to keep hedges, trees and shrubs on your property trimmed and maintained 

We take a balanced approach to the management of vegetation and trees on our highways. Subject to resources, we'll:

  • manage risks to people and property
  • maximise environmental benefits
  • enhance the overall condition of the tree stock and verge
  • manage our green estate so that there is no net loss of habitat or ecological value
  • seek opportunities to enhance biodiversity

You can see further details of how we manage our highways verges, landscaped areas and trees in section 11 of our Highway Management Plan.

We're unable to carry out work on private land. We have a legal responsibility to protect the safety of highway users by making sure that land and property owners keep hedges, trees and shrubs maintained.

Where overgrown vegetation is becoming a problem, we may serve a notice on the householder, landowner or occupier requesting the necessary work to be completed within a stated period. If they do not comply we may carry out the work and claim back the cost.

You can help by keeping your hedges, trees and shrubs trimmed so that people using roads and pavements can do so safely.

If a hedge or tree on your property overhangs the road, or may fall onto the road, it's legally your responsibility to keep it trimmed and maintained.

Make sure you: 

  • trim hedges and trees to make sure they don't cover up road signs
  • trim roadside hedges that could obstruct visibility for road users, particularly at junctions or on bends
  • trim any hedges next to a road, footway, cycleway or public right of way so that cyclists and pedestrians can pass safely
  • remove dead or decaying trees that could fall across the road
  • remove branches and other growth that may prevent high sided vehicles passing or obstruct light from street lights
  • clear away all the cuttings (including from the footway, grids and gullies)
  • check for nesting birds and roosting bats before you cut down trees and hedges
  • carry work out during daylight hours and at a time when it's not busy to reduce congestion and delays

Check with your district council or planning authority, if: 

  • you think a tree is subject to a Tree Preservation Order (TPO)
  • you live in a Conservation Area

as the Planning Officer may wish to supervise the work.

Further information is available in our guidance leaflet: Is your over grown vegetation causing others a problem? (pdf, 3mb)