Coronavirus (COVID-19) information for care providers

Information for the public

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Please use the form below if you have any general queries on our response to the COVID-19 outbreak:

Updates, guidance and FAQ

(Updated 2 April 2020)

An update for health and care sector providers about access to medical supplies and equipment during the current response to COVID-19. 

Interim PHE NW COVID-19 Resource Pack for Care Homes

(Updated 1 April 2020)

As you know, we are awaiting national guidance on care homes. In the meantime, Public Health England North West have developed an interim resource pack for care homes. Where possible the pack has been aligned with the awaited national guidance and the North East guidance previously worked to. As soon as national guidance is issued, PHE NW will review the pack and update where needed.

Public Health England guidance

The Public Health England guidance on GOV.UK includes an easy read document which you may find useful:

NWTDT and Pathways Team

The North West Training and Development Team (NWTDT) and Pathways Team are sharing a VLOG update every day (Monday to Friday) to make sure that people have accessible, accurate and up to date information about COVID 19.

These videos may be useful for learning disability or autism providers to share information with the people they support. You can view the VLOGS on the NWTDT YoutTube channel

Each VLOG has the date on so that you can find the most up to date information. Videos so far have included:

  • the new words that we keep hearing
  • using your existing support during the outbreak
  • what you should do if you are ill or hurt

As shared at the Adult Social Care Provider Webinar on Friday 27 March 2020, Lancashire County Council has produced a letter (authorised by the Chief Exec, Angie Ridgewel), in response to feedback that care and support staff were being stopped by the Police and questioned as to their activities, whilst carrying out their work duties.

The letter states that the bearer of the letter is carrying out an important role to support the social care response to COVID-19 and must be shared in conjunction with a valid ID badge linked to their organisation. Providers will need to print off the letter (pdf) and personalise the fields relating to name and organisation.

The GOV.UK guidance provides more information about educational provision and workers in critical sectors.

(Updated 24 March 2020)

This document is to brief you about the current position with the county council’s Telecare service, following the COVID-19 outbreak, and to outline some of the risks and opportunities in relation to the service and the wider health and care system, particularly in the context of the government’s COVID-19 hospital discharge service requirements. 

Hospital discharge referrals sourcing domiciliary care 

(Updated 23 March 2020 )

No requirement to source the provider via Oracle 

  • Framework providers in the first instance from the lot and zone and please alternate whom you contact first where possible.
  • If unsuccessful, Non-Framework providers can be approached to assist sourcing.
  • Once a provider has been identified – this package will be issued on Oracle direct to the relevant provider - this step should not delay discharge. 

Community referrals sourcing domiciliary care

  • Round 1 to be undertaken - Framework providers approached (appropriate zone and lot) using oracle sourcing.
  • If unsuccessful at Round 1, Non-Framework providers can be approached to assist sourcing.  This can be completed via telephone. 

Ensure care Navigation and Contract Management are updated if there are any key changes to your key care sourcing contact details.  

PPE update

(Updated 31 March 2020)

LCC has been notified of a couple of issues with staff visiting public places, such as supermarkets whilst wearing uniforms. It is acknowledged that some carers will travel straight from their home to their first client, and sometimes they will be out in the community doing caring tasks, but where possible, please could carers avoid commuting to and from their work place in uniforms.

Every carer providing support should always wear additional personal protective equipment (PPE) to reduce the risk of their uniform becoming contaminated. Adherence to these protocols is good, but the uniform may still be a risk for infection.

PPE guidance

(Updated 25 March 2020)

This guidance covers the donning (putting on) and doffing (taking off) of personal protective equipment (PPE) for non-aerosol generating procedures (AGPs).

PPE letter

(Updated 18 March 2020)

(updated 20 Mar 20)

(Updated 19 March 2020)

(Updated 19 March 2020)

(updated 1 April 2020)

E-LfH coronavirus learning for the health and care workforce

Health Education England e-Learning for Healthcare (HEE e-LfH) has created an e-learning programme in response to the Coronavirus (COVID-19) global pandemic that is free to access, without logging in (please note if you access for the entire UK health and care workforce, including those working in the NHS, the independent sector and social care.
It can be accessed via Content in the Coronavirus programme currently includes:

  • Essential Guidance from the NHS, Government and WHO
  • Infection Prevention and Control
  • Personal Protection Equipment

Free access to COVID-19 eLearning programme

Health Education England e-Learning for Healthcare have created a free eLearning programme available to all staff across health and social care. The programme includes key materials to help the health and care workforce respond to Coronavirus including essential guidance from the NHS, Government and WHO, infection prevention and control, personal protection equipment and more.

Skills for Health Coronavirus (COVID-19) Awareness​ course

Skills for Health have put together some online Coronavirus training for front line staff:

The training consists of :

  • Introduction
  • What is Coronavirus?
  • Infection Prevention
  • Investigating possible cases
  • Treating Patients
  • Exposure
  • Summary

The training is for those working in the public sector, particularly key workers, to learn about COVID-19 (Coronavirus), symptoms, infection prevention, investigation, guidance and support. 

999 emergency services SMS for deaf and hard of hearing

The Emergency SMS service lets deaf, hard of hearing and speech-impaired people in the UK send a SMS text message to the UK 999 service where it will be passed to the police, ambulance, fire rescue, or coastguard.
You need to register before you can use it. All information on how to register for the service can be found on the emergency SMS website where you can also download a leaflet about the service.