- To understand the underlying needs and experiences that can lead pupils to present with challenging or unexpected behaviours.
- To explore ways to build positive, trusting relationships with pupils who may be withdrawn, reluctant or hard to reach.
- To develop confident, calm communication skills that support swift, connection-focused de-escalation.
- To learn practical strategies for coaching pupils through big emotions, helping them return to regulation with adult support.

This session equips Teaching Assistants with a deeper understanding of the emotional and developmental factors that can drive challenging or unexpected behaviours in primary pupils. Grounded in a relational approach, the course explores how strong, trusting connections can transform the experiences of children who are withdrawn, hard to reach or frequently dysregulated. Through practical strategies, modelling and discussion, participants will develop calm, confident communication techniques that reduce tension and support gentle, effective de-escalation. The session also introduces child friendly coaching approaches that help pupils navigate big emotions, build resilience and learn to regulate with the support of a safe adult.