The Customer Access Service is the contact centre for Lancashire County Council supporting and assisting the residents of Lancashire.
The Customer Access Service handles the first point of contact for 28 different council services and handled over 1 million contacts in 2019/20. The service has recently introduced a new telephony platform and much of the future direction of the service will be focused on the benefits that can be drawn from the new system to enhance our customer journey.
We are committed to providing the best possible service to the citizens of Lancashire. This means reducing waiting times and backlogs; increasing the speed at which citizens receive help while never compromising on the quality of service they receive.
We're always looking for the right people to our team and we recognise that our staff are the key to our success.
We deliver a variety of services and work with multiple systems and processes. This gives you a unique opportunity to expand your knowledge and develop new skills, which could take years to gain in other organisations. We will also encourage you to work in new and innovative ways.
We're looking for people who care about their job and about our customers. If this is you please read on…