Changes to your home care support

We have recently awarded new contracts to home care providers who deliver care and support to adults.

By law, we have to ask home care providers to apply for a new contract every few years. We also want to improve and sustain the quality and availability of home care services we arrange for the people we support.

See which providers have a new contract in each area

People affected by the changes

The changes will affect you if you get home care services arranged by us, from a home care provider that has not been awarded a new contract in the area you live.

You should have had a letter from us telling you whether your current home care provider has a new contract in the area you live.

If your current provider has a new contract, you are not affected and do not need to take any action. You can still get home care from your current provider in the same way if you wish.

Next steps if you are affected

If your provider has not been awarded a new contract in the area you live - please don't worry.

For the time being you will carry on receiving services from your current home care provider.

We will contact you about three months before any changes need to happen. You don't need to do anything until we contact you.

The options you will be able to choose from are:

  • We can carry on managing your home care for you. We would arrange a new home care provider for you that will have a contract with us in the area you live
  • You can ask us about a direct payment to manage your own arrangements and we would assess if it would be suitable for you. Using a direct payment, you could buy home care directly from a home care provider of your choice, amongst other options.

We'll talk to you about what will be involved and help you through the changeover. We'll work with everyone involved to make sure this happens smoothly.

If you, a friend or a relative have any questions about the changes, please phone us on 0300 123 6725, Monday to Friday between 8am to 6pm.

More information

Please see the following links for more information:

  • Home care providers – see which home care providers have a new contract in the area you live
  • Direct payments - find out more information about direct payments and what this could mean for you

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