Lancashire Parking Enforcement

In order to comply with the UK General Data Protection Regulation (UK GDPR), where personal data relating to a data subject is collected, Lancashire County Council would like to provide you with the following details.

Identity and contact details of the data controller

  • Lancashire County Council, PO Box 78 County Hall, Fishergate, Preston, Lancashire, PR1 8XJ

Contact details of the data protection officer

  • Our Data Protection Officer is Paul Bond. You can contact him at or Lancashire County Council, PO Box 78 County Hall, Fishergate, Preston, Lancashire, PR1 8XJ

Purposes for processing

We enforce on street parking restrictions across Lancashire and off street car parks on behalf of district councils in Lancaster, South Ribble and Wyre.

The purpose is to improve road safety for all road users, to improve the flow of traffic and to ensure emergency vehicles and public transport are able to travel without obstruction or delay. The money received from Penalty Charge Notices can only be re-invested into Lancashire parking services and highway related schemes.

Surveys as part of requests for parking schemes

Lancashire County Council's Residents Parking Service conduct surveys to evidence parking scheme requirements and expressions of interest. As part of such efforts Lancashire County Council will be required to process personal data of those who submit such survey results.

Such surveys will capture name and signature of residents as well as address details. The security and confidentiality of any personal data provided for these purposes will be ensured at all times by Lancashire County Council.

Category of personal data being processed

  1. Personal data (information relating to a living, identifiable individual)

Legal basis for processing personal data

The legal basis for processing your personal data, in accordance with the UK GDPR is:

  1. (c) Legal Obligation: the processing is necessary for you to comply with the law. You must reference the applicable legislation if you wish to rely on this basis for processing.

Bus Lane Contraventions

Transport Act 2000 section 144; Bus lane contraventions (Penalty Charges, Adjudication and Enforcement) (England) Regulations 2005

Parking Contraventions

The Traffic Management Act 2004.s82; Civil Enforcement of Parking Contraventions (England) General Regulations 2007; Civil Enforcement of Parking Contraventions (England) Representations and Appeals 2007

(e) Public Task: the processing is necessary for you to perform a task in the public interest or for your official functions, and the task or function has a clear basis in law. You must reference the applicable task/function and its' basis in law if you wish to rely on this basis for processing.

Lancashire County Council is relying on UK GDPR Article 6 (1) (e) by virtue of the following legislation:

Guidance for local authorities on enforcing parking restrictions - GOV.UK (

Lancashire County Council relies on the Traffic Management Act to gather data on parking usage levels and trends for both off-street and on-street parking, and to assess the impact of any proposed changes/plans.

Legal basis for processing special categories of personal data

No special category personal data is processed as part of the activities defined within this privacy notice.

Recipients of the data

Lancashire Parking Enforcement are the data controller of the personal data collected and processed but employ several organisations who are our data processors as part of the parking enforcement process.

  • NSL – our enforcement contractor and permit system provider
  • Task – our enforcement agent company
  • Capita – mail out of statutory documents
  • Credit call – who process payments
  • Traffic Penalty Tribunal – independent adjudicator

Northampton County Court (Traffic Enforcement Centre) – who issue notices of debt registration and consider witness statements

We also work with other data controllers like:

  • Ringo – who process our pay by phone parking service
  • DVLA – who provide Parking Services with details of the registered keeper

Information we share

Parking Enforcement will share the following categories of information with the partners listed.

Lancashire County Council collects the following information in order to manage and facilitate the service.

  • Your vehicle registration
  • The DVLA provide Parking Enforcement with
  • Your name
  • Address
  • Telephone number

Lancashire County Council processes the following personal data specifically in connection with Residents Parking Service surveys:

  • Name and signature of resident
  • Address (house number and road)

Any transfers to another country

  • No

Retention periods

Lancashire County Council will only store your information for as long as is legally required or in situations where there is no legal retention period they will follow established best practice.

File type Description Security Retention period
Enforcement Notice The details collected and processed in order to issue a parking enforcement notice
  • For electronic records - stored on a secure password-protected server
  • For physical records - stored in a locked secure environment
12 months from the closure of the file
Permits The details collected and processed in order to issue a permit
  • For electronic records - stored on a secure password-protected server
  • For physical records - stored in a locked secure environment
365 days after permit expiry

Your rights

You have certain rights under the UK General Data Protection Regulation (UK GDPR), these are the right:

  • to be informed via Privacy Notices such as this.
  • to withdraw your consent. If we are relying on your consent to process your data then you can remove this at any point.
  • of access to any personal information the council holds about yourself. To request a copy of this information you must make a subject access request in writing. You are entitled to receive a copy of your personal data within 1 calendar month of our receipt of your subject access request. If your request is complex then we can extend this period by a further two months, if we need to do this we will contact you. You can request a subject access request, either via a letter to Information Governance Team, address below.
  • of rectification, we must correct inaccurate or incomplete data within one month.
  • to erasure. You have the right to have your personal data erased and to prevent processing unless we have a legal obligation to process your personal information.
  • to restrict processing. You have the right to suppress processing. We can retain just enough information about you to ensure that the restriction is respected in future.
  • to data portability. We can provide you with your personal data in a structured, commonly used, machine readable form when asked.
  • to object. You can object to your personal data being used for profiling, direct marketing or research purposes.
  • in relation to automated decision making and profiling, to reduce the risk that a potentially damaging decision is taken without human intervention.

If you want to exercise any of these rights then you can do so by contacting:

Information Governance Team
Lancashire County Council
PO Box 78
County Hall

Or email:

To ensure that we can deal with your request as efficiently as possible you will need to include your current name and address, proof of identity (a copy of your driving licence, passport or two different utility bills that display your name and address), as much detail as possible regarding your request so that we can identify any information we may hold about you, this may include your previous name and address, date of birth and what council service you were involved with.

Further information

If you would like more information about this specific service then please email

For more information about how we use personal information see Lancashire County Council's full privacy notice.

If you wish to raise a complaint on how we have handled your personal data, you can contact the Information Governance team who will investigate the matter.

Lancashire County Council, PO Box 78 County Hall, Fishergate, Preston, Lancashire, PR1 8XJ or email:

If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office (ICO).