Access information held by the county council

Access to official council information

Under the Freedom of Information Act 2000 and the Environmental Information Regulations 2004 you have a right to request any recorded information held by Lancashire County Council.

The information you require may already be publicly available:

The county council has a duty to make information available via a publication scheme. Before you submit a request please check the publication scheme.

If you need to make a request, it must be done in writing. You can

The information Governance Team
Lancashire County Council
PO Box 78
County Hall
Preston, PR1 8XJ

You do not need to say why you want the information. Your request must include your name, and an address for correspondence (if you apply by email, your email address is a suitable address for correspondence).  Please ensure you identify the information you want as clearly as possible

With certain limited exceptions, you are entitled to a response within 20 working days.

It costs nothing to make an information request. However, the county council can refuse to deal with your request if doing so would cost more than £450 (which equates to 18 hours' work). In extreme circumstances, the county council may also charge for the cost of photocopying and postage.

You may not get the information you asked for:

  • If the county council does not hold the information you have requested
  • If the information is exempt from disclosure
  • if finding the information you have requested would take longer than 18 hours 

If we are unable to supply any of the information you have requested, we will tell you the reasons why. More information available in the exemptions guide.

For more details please refer to the Information Commissioner's Office website.

Access to your own personal information

Under the General Data Protection Regulation and Data Protection Act 2018 you also have the right to access any personal data that the council holds about you. This is commonly referred to as a subject access request.

You can make a subject access request by completing the online form, by emailing: or in writing to:

The Information Governance Team
Lancashire County Council
PO Box78
County Hall

We have one calendar month to respond to your request or three months in complex cases.

We do not charge a fee to deal with a request in most circumstances.

Your request must include your name and address, and proof of your identity so that we can be satisfied that you are entitled to the information. Acceptable proof of identity includes a copy of your passport or driving licence.

You can also make a request verbally, either in person to an employee or member of the County Council, or by telephone to 0300 123 6701 or by minicom to 01254 220 666. If you make a verbal request we will confirm our understanding of your request with you and confirm the address (email or postal) to which you would like a response sent. We must also be satisfied as to your identity when making a verbal request, and as such you should be prepared to provide evidence of identity.

Your request should include as much detail as possible so that we can locate your personal data quickly; for example, specifying which persons, services or teams within the County Council you have had any dealings.
Any personal data about a third party may be redacted from the information sent to you.

Any health information will need consent from a health professional prior to disclosure, this will usually be the doctor, nurse or psychiatrist who wrote the information.

If there are court documents within the personal data you will need to apply to the court to receive this information.

Any decisions of the court can be disclosed but any third party personal details will be removed.

For more details please refer to the Information Commissioner's Office website.