Payments, refunds and rescheduling

You can find out about the way we use your data in our privacy statement.

Cards we accept

You can pay for your notice appointment and ceremony using the following credit or debit cards:

  • Mastercard
  • Maestro
  • Visa 
  • Visa Electron

Lancashire County Council does not levy charges for paying online using debit or credit cards.

We only accept payments in pounds sterling.

Does Lancashire County Council hold details of my debit or credit card?

Worldpay is the Payments Service Provider to Lancashire County Council. The secure payments site belongs to Worldpay. No card information is passed from this secure payments site, to Lancashire County Council. When a payment is successful, it is the order number that is passed to Lancashire County Council.

Payment refused or cancelled

This type of response means that your card issuer/bank has not authorised the payment or it has been cancelled by Lancashire County Council.

Lancashire County Council is not informed of the reason why the transaction has been refused.  If the problem persists, please contact your card issuer/bank to find out more information.

If this means you cannot pay using your chosen payment method, please contact us on 0300 123 6705 to find out how else you are able to pay. 

If your payment is cancelled you should double check;

  • the address and post code match the information held by your card issuer
  • the card verification code is correct

What if I can't pay online?

If you try to pay online and the payment isn't authorised, you can choose to use a different card linked to the address you gave on the online form or contact your card provider to resolve the problem.

If the card payment is declined, your payment is still outstanding and is not settled until an alternative successful payment has been received.

Rescheduling appointments

Notice appointments can be rescheduled (subject to availability) provided you give 24 hours' (or more) notice. You can reschedule your appointment using the link provided in your notice appointment email which you receive when your original booking is confirmed.

Alternatively, appointments can be rescheduled by phone or by personal attendance at one of our offices.

If you give less than 24 hours' notice you will have to rebook the appointment and pay the booking fee again.

We strongly advise you plan your journey well in advance and arrive at least 10-15 minutes ahead of schedule. If you arrive late for your appointment, the registrar will try to accommodate you depending on availability. Should you arrive more than 10 minutes late, we may be left with no alternative but to reschedule your appointment and your appointment fee will be charged again. If there is no availability and you cannot be seen, your appointment fee will NOT be refunded.

Failure to attend your appointment 

If you are unable to attend your appointment unexpectedly on the day of your appointment or otherwise fail to keep your appointment, your booking fee will not normally be refunded; and you will have to rebook the appointment and pay the booking fee again.

Only in exceptional circumstances will your booking fee be refunded; and you would need to contact us on 0300 123 6705 to discuss your circumstances. If exceptional circumstances can be proved, we will process your refund in due course for the amount you paid when you made your notice appointment.

Ceremony cancellations

Please note: A fee of £30 will be deducted from any refund to cover the administration involved.

Ceremony cancellations must be submitted in writing, or by email, by either party, to the appropriate ceremonies officer.  Fees are refunded as follows:

  • Ceremony cancelled more than 6 months prior to the ceremony date - full ceremony fee will be refunded                             
  • Ceremony cancelled 3 - 6 months prior to the Ceremony date - 50% of the ceremony fee will be refunded                                                                               
  • Ceremony cancelled within 3 months to ceremony date - no refund will be given

The date of cancellation is deemed to be the date the written confirmation is received by the Ceremonies Officer. Confirmations sent between 9am and 5pm during Monday to Friday (not including Bank Holidays) will be deemed received on that working day. Any confirmation sent otherwise will be deemed received on the next working day.

In the event that no written confirmation of a cancellation is received within 3 months of a ceremony date, or that your ceremony is cancelled by us following your failure to complete legal preliminaries, (Notice of Marriage or Notice of Civil Partnership) in the stated time frame, no fees paid in relation to your ceremony will be refunded.

The amount of your payment that we retain represents the costs incurred by us when your ceremony is cancelled.

Please note: refunds will be to the card account used to pay the original fee or by BACS transfer.