Report a fault at a bus stop


If the bus stop you are reporting is dangerous, eg, smashed glass panels or structurally damaged, please telephone:

  • Monday to Friday 8am to 5pm (excluding bank holidays) - 0300 123 6780 
  • Out of office hours  - 101 (local Police non-emergency number)

If you want to enquire about the relocation of an existing bus stop and/or shelter or request a new bus stop and/or shelter please email

Otherwise, use this service to report a fault to a bus stop, providing:

  • the location of the bus stop
  • a description
  • your email address
  • up to 5 photographs - max 10mb limit (optional)

Please select the type of fault you are reporting: