Radar and quality, performance and improvement planning (QPIP)

In order to comply with the UK General Data Protection Regulation (UK GDPR), where personal data relating to a data subject is collected, Lancashire County Council would like to provide you with the following details.

Identity and contact details of the data controller

  • Lancashire County Council, PO Box 78 County Hall, Fishergate, Preston, Lancashire, PR1 8XJ

Contact details of the data protection officer

  • Our Data Protection Officer is Paul Bond. You can contact him at or Lancashire County Council, PO Box 78 County Hall, Fishergate, Preston, Lancashire, PR1 8XJ

Purposes for processing

In line with the Care Act 2014, the Lancashire Safeguarding Adults Board (LSAB) member organisations have committed themselves to the prevention of abuse and neglect and the improvement in the quality of care delivered to adults with care and support needs.

Radar is a confidential, multiagency, collaborative information sharing group. There are three Radar groups across Lancashire for care homes based on the geographical areas of North, Central and East and a County wide group for community based services. Each group meets on a monthly basis and is chaired by Lancashire County Council (LCC) with the Vice Chair from the clinical commissioning croup (CCG) for care home radar and vice chair from the community Contract Management team for community radar. The groups receive information from a variety of sources where concerns have been identified regarding residential, nursing and domiciliary care providers. The information received will inform decisions about how best to support providers who have been identified as requiring improvement.

The Lancashire quality, performance and improvement planning (QPIP) process is a confidential, planned and coordinated multiagency response designed to ensure that when issues are raised regarding a significant shortfall in the quality of care delivered by a registered care provider these are addressed.

What Radar and QPIP do

Radar provides a forum for health and social care partners to share information in relation to concerns around quality and the safety of commissioned adult social care services, these may include serious concerns and multiple safeguarding alerts. The information is then used to inform decision making and next steps. If the radar group receives evidence of a significant number of concerns, about a provider of adult social /health care the following factors will trigger consideration of a QPIP:

  • Organisational abuse enquiries are ongoing or substantiated and no improvements, or limited improvements, have already been implemented by the provider.
  • Where safeguarding enquiries have occurred within a care setting and wider concerns have been identified regarding the quality of care being provided.
  • Concerns exist with organisational leadership and/or culture in which senior managers within the setting/organisation are implicated
  • Significant breaches of the CQC’s five essential standards of quality and safety resulting in special measures status.
  • Where there are high levels of complaints or safeguarding activity indicative of wider quality issues within the setting/organisation which are a cause for significant concern.
  • Where compliance and contract monitoring reporting identify an ongoing failure to address actions identified in an LCC contract improvement plan.
  • Where there is data via the quarterly quality returns to CSU – Contract Management Team that indicate there may be risks to the health and clinical needs of the people who use the service.

The QPIP process is a proactive and planned approach, and will review and monitor the implementation of a QPIP improvement plan which will be developed by the provider. The provider's QPIP improvement plan is the bringing together in one document all the key areas of concern from a number of separate agencies. The purpose over a series of meetings is for professionals to support a provider to make improvements by:

  • Supporting the provider to be responsible for developing a comprehensive QPIP improvement plan with indicative timescales and ownership of the action identified.
  • Collating and assessing information/intelligence in relation to the concerns raised about the provider.
  • Seeking assurance that the needs of service users are being met through the undertaking of individual service user reviews.
  • Determining if a recommendation for a contract suspension for new resident admissions/packages is required.
  • Monitoring and reviewing progress against the QPIP improvement plan.
  • Requesting further information to demonstrate improvements made and the way these will be sustained.

Category of personal data being processed

  1. Personal data (information relating to a living, identifiable individual)
  2. Special category personal data (racial, ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, and the processing of genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning a natural person's sex life or sexual orientation)

Legal basis for processing personal data

The legal basis for processing your personal data, in accordance with the UK GDPR is:

(c) Legal Obligation: the processing is necessary for you to comply with the law. You must reference the applicable legislation if you wish to rely on this basis for processing.

Supporting legislation

Health and Social Care (Safety and Quality) Act 2015 – Chapter 28

251B Duty to share information

Care Act 2014 – Chapter 23, Part 1, Safeguarding adults at risk of abuse or neglect, Section 45

Legal basis for processing special categories of personal data

The legal basis for processing your special categories of personal data, in accordance with the UK GDPR is:

(h) Processing is necessary for the purposes of preventive or occupational medicine, for the assessment of the working capacity of the employee, medical diagnosis, the provision of health or social care or treatment or the management of health or social care systems and services.

Supporting legislation

Health and Social Care (Safety and Quality) Act 2015 – Chapter 28

251B Duty to share information

Care Act 2014 – Chapter 23, Part 1, Safeguarding adults at risk of abuse or neglect, Section 45

Recipients of the data

Radar and QPIP is comprised of the following organisations; Lancashire County Council (LCC) specifically representatives from Patient Safety and Safeguarding and Adult Social Care, Care Quality Commission (CQC), NHS Chorley and South Ribble Clinical Commissioning Groups (CCG), NHS East Lancashire CCG, NHS Fylde and Wyre CCG, NHS Greater Preston CCG, NHS Lancashire North CCG, NHS West Lancashire CCG, NHS Blackpool CCG and NHS Blackburn with Darwen CCG, Blackburn with Darwen Council, Blackpool Council, NHS Midlands and Lancashire Commissioning Support Unit (MLCSU) and Lancashire Constabulary Police Protection Unit (PPU).

Information we share

Your information is not shared, unless there are specific concerns relating to care that you are receiving. In this situation, for radar and QPIP to effectively deal with any concerns raised the following categories of information will be shared;

  • name
  • address
  • contact details
  • date of birth
  • details of assessed needs

Otherwise the extent of information sharing between agencies is restricted to general updates and notes of meetings.

Any transfers to another country

  • No

Retention periods

Lancashire County Council will only store your information for as long as is legally required or in situations where there is no legal retention period they will follow established best practice.

File Type Description Retention Period
Email Emails held in Outlook that haven't been exported or moved elsewhere. 1 year from the date received and then automatically deleted.
Spreadsheets List of Service Users to inform undertaking service user reviews and co-ordination of any provider failure activity.

If action is required, further information will be recorded on service user LAS record (as below)
Spreadsheets 1 year from the date created and then manually deleted.
Social Care System (LAS) Outcome of service user reviews/contact

Details of any referrals made

Your rights

You have certain rights under the UK General Data Protection Regulation (UK GDPR), these are the right:

  • to be informed via Privacy Notices such as this.
  • to withdraw your consent. If we are relying on your consent to process your data then you can remove this at any point.
  • of access to any personal information the council holds about yourself. To request a copy of this information you must make a subject access request in writing. You are entitled to receive a copy of your personal data within 1 calendar month of our receipt of your subject access request. If your request is complex then we can extend this period by a further two months, if we need to do this we will contact you. You can request a subject access request, either via a letter or via an email to Information Governance Team, address below.
  • of rectification, we must correct inaccurate or incomplete data within one month.
  • to erasure. You have the right to have your personal data erased and to prevent processing unless we have a legal obligation to process your personal information.
  • to restrict processing. You have the right to suppress processing. We can retain just enough information about you to ensure that the restriction is respected in future.
  • to data portability. We can provide you with your personal data in a structured, commonly used, machine readable form when asked.
  • to object. You can object to your personal data being used for profiling, direct marketing or research purposes.
  • in relation to automated decision making and profiling, to reduce the risk that a potentially damaging decision is taken without human intervention.

If you want to exercise any of these rights then you can do so by contacting:

Information Governance Team
Lancashire County Council
PO Box 78
County Hall


To ensure that we can deal with your request as efficiently as possible you will need to include your current name and address, proof of identity (a copy of your driving licence, passport or two different utility bills that display your name and address), as much detail as possible regarding your request so that we can identify any information we may hold about you, this may include your previous name and address, date of birth and what council service you were involved with.

Further information

If you would like more information about this specific project then please contact

For more information about how we use personal information see Lancashire County Council's full privacy notice.

If you wish to raise a complaint on how we have handled your personal data, you can contact the Information Governance team who will investigate the matter.

Lancashire County Council, PO Box 78 County Hall, Fishergate, Preston, Lancashire, PR1 8XJ or email:

If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office (ICO).