NoWcard is a partnership between Cumbria and Lancashire County Councils; and Blackburn with Darwen Borough and Blackpool Councils. Lancashire County Council's NoWcard Team issue English National Concession travel passes to residents of Lancashire, Cumbria, Blackburn with Darwen and Blackpool.
LCC collects and processes personal data relating to older people and disabled people applying for English National Concession travel passes. The information given will assist us to provide a bus pass.
The NoWcard team collects the following information in order to manage and facilitate the service.
The information is not shared with other organisations
In order to manage and administrate the NoWcard scheme your personal data will be shared with the other partners in the partnership, which are:
General Data Protection Regulation (GDPR)
Article 6 (1) (c) GDPR
Processing is necessary for compliance with a legal obligation to which the controller is subject.
Article 9 (2) (g) GDPR
Processing is necessary for reasons of substantial public interest, on the basis of Union or Member State law which shall be proportionate to the aim pursued, respect the essence of the right to data protection and provide for suitable and specific measures to safeguard the fundamental rights and the interests of the data subject.
Relevant Legislation that supports the admissions authority processing:
Equality Act 2010
Human Rights Act 1998
Transport Act 2000
Concessionary Bus Travel Act 2007
Travel Concessions (Eligibility) Act (2002)
The Travel Concessions (Eligibility) (England) Order 2010 (SI 2002/1016)
Your information will be used to:
Personal information is:
Sensitive Personal Information/Data is:
Lancashire County Council will only store your information for as long as is legally required or in situations where there is no legal retention period they will follow established best practice.
|File Type||Description||Retention period|
|Emails held in Outlook that haven't been exported or moved elsewhere.||1 year from the date received and then automatically deleted.|
|Paper application forms||Completed application forms
Incomplete application forms
If you would like to request a copy of the information Lancashire County Council holds on you then please make your request in writing to the Information Governance team. Contact and process details can be found here.
If at any point you believe the information we process on you is incorrect you can request to see this information and even have it corrected or deleted. Where possible we will seek to comply with your request but we may need to hold or process information in connection with one or more of the Council’s legal functions.
You have the right to opt out of Lancashire County Council receiving or holding your personal identifiable information. There are occasions where service providers will have a legal duty to share information, for example for safeguarding or criminal issues. The process for opting out will depend on the specific data is and what programme it relates to.
If you wish to raise a complaint on how we have handled your personal data, you can contact the Information Governance team who will investigate the matter. If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office (external link).
If you would like more information concerning this service then please contact firstname.lastname@example.org
For more information about how we use personal information see Lancashire County Council's full privacy notice.
For more details about data protection please refer to the Information Commissioner's Office website (external link).
Lancashire County Council's Data Protection Officer is Paul Bond