NoWcard Team, part of the Public and Integrated Transport Team

NoWcard is a partnership between Cumbria and Lancashire County Councils; and Blackburn with Darwen Borough and Blackpool Councils. Lancashire County Council's NoWcard Team issue English National Concession travel passes to residents of Lancashire, Cumbria, Blackburn with Darwen and Blackpool.

Why the information is stored and how is it used

LCC collects and processes personal data relating to older people and disabled people applying for English National Concession travel passes.  The information given will assist us to provide a bus pass.

What information is collected

The NoWcard team collects the following information in order to manage and facilitate the service.

  • Title
  • Applicant's name
  • Date of birth
  • Contact number
  • Address
  • National insurance number
  • Email
  • Gender
  • Category of disability if applicable

The information is not shared with other organisations

The information is shared with

In order to manage and administrate the NoWcard scheme your personal data will be shared with the other partners in the partnership, which are:

  • Cumbria County Council
  • Blackburn with Darwen Borough Council
  • Blackpool Council

The legal gateways being used to share the information

General Data Protection Regulation (GDPR)

Article 6 (1) (c) GDPR

Processing is necessary for compliance with a legal obligation to which the controller is subject.

Article 9 (2) (g) GDPR

Processing is necessary for reasons of substantial public interest, on the basis of Union or Member State law which shall be proportionate to the aim pursued, respect the essence of the right to data protection and provide for suitable and specific measures to safeguard the fundamental rights and the interests of the data subject.

Relevant Legislation that supports the admissions authority processing:

Equality Act 2010

  • This Act consolidates the law prohibiting discrimination, harassment and victimisation and expands the list of protected characteristics. All schools must have due regard to their obligations under the Act and review their policies and practices to make sure these meet the requirements of the Act, even if they believe that they are already operating in a non- discriminatory way.
  • An admission authority must not discriminate on the grounds of disability; gender reassignment; pregnancy and maternity; race; religion or belief; sex; or sexual orientation, against a person in the arrangements and decisions it makes as to who is offered admission as a pupil.
    An admission authority must not harass a person who has applied for admission as a pupil, in relation to their disability; race; or sex.
  • An admission authority must not victimise a person in relation to a protected act either done, or believed to have been done by that person (e.g. bringing proceedings under the Equality Act 2010) in the arrangements and decisions it makes as to who is offered admission as a pupil.
  • This Act contains limited exceptions to the prohibition of discrimination on grounds of religion or belief and sex. Schools designated by the Secretary of State as having a religious character are exempt from some aspects of the prohibition of discrimination on the grounds of religion or belief and this means they can make a decision about whether or not to admit a child as a pupil on the basis of religion or belief. Single-sex schools are lawfully permitted to discriminate on the grounds of sex in their admission arrangements.
  • Admission authorities are also subject to the Public Sector Equality Duty and therefore must have due regard to the need to eliminate discrimination, harassment and victimisation, advance equality of opportunity, and foster good relations in relation to persons who share a relevant protected characteristic and persons who do not share it.
  • The protected characteristics for these purposes are: disability; gender reassignment; pregnancy and maternity; race; religion or belief; sex; and sexual orientation.

Human Rights Act 1998

  • The Human Rights Act 1998 confers a right of access to education. This right does not extend to securing a place at a particular school. Admission authorities, however, do need to consider parents’ reasons for expressing a preference when they make admission decisions, though this may not necessarily result in the allocation of a place. These might include, for example, the parents’ rights to ensure that their child’s education conforms to their own religious or philosophical convictions (as far as is compatible with the provision of efficient instruction and the avoidance of unreasonable public expenditure).

Transport Act 2000

Concessionary Bus Travel Act 2007

Travel Concessions (Eligibility) Act (2002)

The Travel Concessions (Eligibility) (England) Order 2010 (SI 2002/1016)

How your information will be used

Your information will be used to:

  • To issue English National Concession travel passes

Personal and sensitive information

Personal information is:

  • Information/Data which relates to a living, individual who can be identified from the data or other data/information that NoWcard/Lancashire County Council holds
  • This could be single elements or a combination e.g. names, addresses, occupation, date of birth could also include opinions about them and intentions towards them.

Sensitive Personal Information/Data is:

  • Physical or mental health, racial or ethnic origin, political opinions, trade union membership, sexual life, criminal allegations or record.

How long your information is stored

Lancashire County Council will only store your information for as long as is legally required or in situations where there is no legal retention period they will follow established best practice.

File Type Description Retention period
Email Emails held in Outlook that haven't been exported or moved elsewhere. 1 year from the date received and then automatically deleted.
Paper application forms Completed application forms
Incomplete application forms
3 months
1 year

Your rights

If you would like to request a copy of the information Lancashire County Council holds on you then please make your request in writing to the Information Governance team. Contact and process details can be found here.

If at any point you believe the information we process on you is incorrect you can request to see this information and even have it corrected or deleted. Where possible we will seek to comply with your request but we may need to hold or process information in connection with one or more of the Council’s legal functions.

You have the right to opt out of Lancashire County Council receiving or holding your personal identifiable information. There are occasions where service providers will have a legal duty to share information, for example for safeguarding or criminal issues. The process for opting out will depend on the specific data is and what programme it relates to.

If you wish to raise a complaint on how we have handled your personal data, you can contact the Information Governance team who will investigate the matter. If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office (external link).

Further information

If you would like more information concerning this service then please contact

For more information about how we use personal information see Lancashire County Council's full privacy notice.

For more details about data protection please refer to the Information Commissioner's Office website (external link).

Lancashire County Council's Data Protection Officer is Paul Bond