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Consumer advice information

  • Buying by internet, phone and mail order: distance contracts explained
  • Buying from business premises: on-premises contracts explained
  • Buying communications and media packages
  • Remedies and redress: an overview of your key consumer rights
  • Professional architectural services and your building project
  • Supply of services: your consumer rights
  • Supply of services: what to do if things go wrong
  • Guarantees and warranties
  • Buying at home: off-premises contracts explained
  • Dry-cleaning
  • Gas and electricity competition
  • Is the trader right?

Information provided by the Chartered Trading Standard Institute. The county council is not responsible for this information.

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PO Box 78, County Hall, Fishergate, Preston, Lancashire, PR1 8XJ