Complain about goods or services

You can complain online through the Citizens Advice consumer service (external link).

Lancashire Trading Standards enforce legislation which controls the quantity, quality, price, description and safety of goods and services. Our power of enforcement also extends to animal health, petroleum, explosive and licensing activities for example fireworks, poisons and animal movements.

We ensure compliance by:

  • Thorough investigation of complaints
  • Visits to businesses and premises
  • Advising traders and consumers
  • Sampling
  • Testing goods and services

All enquiries are recorded and evaluated.

Where possible we deal with your complaint immediately but sometimes it has to be referred for a later inspection.

The information you provide may be used to assess trading patterns or malpractices, or for campaigns to improve consumer laws.