Direct Payments Support Service – Expression of Interest

Title

Direct Payments Support Service – Expression of Interest

Reference

JB/ASC/LCC/25/1443

Description and objectives

Direct Payment Support Service in Lancashire offers Information and advice, payroll support, support to recruit Personal Assistants and supported banking services for individuals in receipt of a direct payment.

Estimated contract dates/timescales

Estimated new service commencement date of 01/04/2027

Main procurement category

Services

CPV classifications

85000000

Contract locations

UK D4 – Lancashire

Deadline for responses to preliminary market engagement

4pm on Friday 13th February 2026

Preliminary Market Engagement description

Lancashire County Council is in the process of undertaking a review and redesign of Direct Payments Support Services. The Council is yet to determine how these services will be commissioned and in future, different elements of the service may be delivered by one or more providers.

 

In Lancashire we have a new operating model – Living Better Lives in Lancashire. We are passionate about promoting people’s wellbeing and independence and have over 4000 people in receipt of a Direct Payment.

 

The Councils intention is to move to a Direct Payments first model and increase the numbers of people who can benefit from directing their own support. We are interested in hearing from providers who have innovative solutions to supporting people with Direct Payments and Individual Service Funds to enhance our support offer. We are also interested in hearing from support providers who offer Independent Individual Service Funds.

 

We wish to engage with key stakeholders who can deliver all or some of the proposed service elements in relation to some of the key elements of the Service, including changes from the existing provision.

Contact Organisation and contact details

Jessica Brindle

caphprocurement@lancashire.gov.uk

Additional information

https://www.find-tender.service.gov.uk/Notice/006009-2026?origin=Dashboard

Market Engagement Event

If you would like to take part in our review process, please send an expression of interest including 'Direct Payments' in the subject of the email to awpicomm@lancashire.gov.uk by 4pm on Friday 13th February 2026.