Employee Support Team
The Wellbeing Team (formerly Employee Support Team) is part of the Talent & Performance section of People Services. We provide confidential, impartial, practical help and solution-focused support to managers, employees, and teams on various wellbeing issues impacting service delivery.
How We Can Help You
Colleagues
We offer impartial support, practical help, and guidance to resolve workplace concerns affecting your wellbeing.
A Wellbeing Officer can assist you one-to-one with issues such as:
- Changes at work
- Work demands
- Work relationships
- Personal and interpersonal skills
- Stress at work
- Working with a long-term health condition or disability
If you need support for personal matters, our Employee Assistance Programme provides a helpline that offers a helpline for counselling and advice on personal, family, or financial issues.
Managers/leaders
We provide solution-focused support to help you maintain and improve wellbeing, relationships, and performance within your team. We encourage a compassionate leadership culture where staff feel valued, respected, and supported to thrive at work.
Your responsibilities as a people manager are outlined in the Leading Lancashire Framework. This includes measurable outcomes such as improving recruitment and retention, reducing sickness and increasing performance and productivity.
We can help you:
- Invest in your staff to build a culture of open communication and improved workplace wellbeing
- Build effective team relationships and manage/resolve conflict
- Undertake individual Stress Risk Assessments in complex cases
- Support team members in returning to work and feeling supported
Mediation and conflict resolution
Our team members are accredited mediators. We offer various interventions to help managers resolve workplace conflict, including:
- Practical help and suggestions to minimise conflict and improve relationships
- Solution-focused interventions
- Facilitated discussions
- Mediation
Are we the right team for you?
Managers should be the first point of contact for maintaining staff health and wellbeing. Employees must take reasonable care for their own health and safety and that of others affected by their actions.
Our team complements existing resources such as business partnering, employee relations, learning and training, health and safety, occupational health, and trade unions.