Employee Assistance Programme (EAP)

To support councillors' wellbeing, Lancashire County Council's Employee Assistance Programme (EAP) is available for all councillors to access.

The Employee Assistance Programme (EAP) gives free, confidential advice and counselling for personal, family or work issues that are impacting on your health and wellbeing.

The service is provided by an independent mental health company, Vita Health Group. There is no cost to you and all calls are confidential.

Whatever your age, background or role in life, from time to time we all have problems – whether personal, family, or work-related.

Talking to a counsellor or an advisor can help us understand a problem, try a different approach, or just learn how to cope with a situation that we can’t change. 

How to access the service

You and your *eligible dependants (aged 18 or over and living at your address) can book in three ways:

  1. 0800 111 6387 

  2. Visit the Hub and use live chat – available Monday to Friday, 9am to 6pm. Outside these hours, call the helpline.

  3. Go to www.my-eap.com. Click Log in and enter access code: Lccsupport to open the live chat.

If you choose counselling, your first session will be a telephone assessment. The counsellor may then arrange weekly sessions if needed.

If you need professional advice or factual information on any legal, money, health, work or personal issue, they will arrange for a free telephone consultation with one of their specialist advisors.

Online resources

The Employee Assistance Programme website also contains a range of articles, a digital wellbeing programme, podcasts, inspirational videos, recipes and a monthly newsletter. To access the website:

  1. Click login

  2. Enter access code Lccsupport

Topics include but are not limited to:

  • Work

  • Health and Wellbeing

  • Money

  • Retirement

*Eligible dependents - further details

An eligible dependant is your: • spouse or domestic partner • unmarried dependants, under 21 years of age, who are dependent upon you for maintenance and support - this includes legally adopted children, stepchildren and children who are dependent upon you by reason of legal guardianship • unmarried dependent child under 25 who is in full-time education (they may live away from home) • unmarried dependent child who is incapable of self-sustaining employment because of physical or mental disability, who became disabled prior to age 21. 

Please note: Dependants will not be offered counselling independently or legal support.