Digital Services Support

If you experience any issues with your ICT equipment, you can report faults and access Digital Services support and guidance, through a number of different channels;  

• By Phone - you can report any ICT faults through our dedicated Digital ICT helpdesk on 01772 5 32626 – select option 4 for councillors from 8.00am - 5.00pm, Monday to Friday. 
  
  
• Online - you can also report any ICT faults online via the Digital Customer Portal https://digital.lancashire.gov.uk/sp. 
  
  
• Drop in sessions – dedicated ICT Drop in sessions for councillors regularly take place before Cabinet and Full Council meetings in the Platinum Jubilee. Hall from 9.00am until 1.00pm for councillors to drop in and report any issues or faults, ask any questions or receive support using corporate ICT equipment or corporate systems. 
  
  
• In person – Digital Services technicians are also located in DigiPlace (which is around the corner from Reflections, opposite 'Meeting Point') to assist with any ICT issues. You can call in from 8.30am to 4.30pm, Monday to Friday.