Council Enquiry System

The Council's new enquiries system has been designed to enable councillors to submit council enquiries through an online form accessed through either an application on your mobile phone or through a website. Officers will respond to enquiries through the new system with updates being sent to you by email. You will also be able to track ongoing enquiries and read responses via the new system. 

You can use the new system to log your own enquiries, as well as raising enquiries on behalf of your residents, providing you have their consent to include their personal information. It will also make tracking and monitoring of enquiries and the responses to those enquiries much simpler for you and your residents.  

The benefits of the system includes reducing unnecessary escalation and increased ownership of enquiries. It also provides improved Key Performance Indicators (KPI) records, allowing us to monitor our response times and the quality of our service more effectively. This data will be used to help us to identify areas for improvement to ensure that we are meeting our commitments to you and our residents. 

For councillors, the system offers a powerful casework management tool, allowing you to keep track of all your own enquiries plus those from your residents. You can use it to manage your responses and follow up on outstanding issues. 

Please view this short video below on how to log and track an enquiry.

Please view the quick reference guide on how to log and track an enquiry.