Waiting for A-level or GCSE results? Get advice from Talkzone


If you live in Lancashire and are waiting for either your A-level or GCSE results, you can get help, support and guidance from Talkzone.

Young people between the ages of 12 and 19 can access this support by telephone, text, webtalk, email and Facebook. It is also available for any young person with a disability up to the age of 25.

During the period of the current coronavirus pandemic, the service has been extended so that it is available from 8.30am to 10pm from Monday to Friday. It is also available from 2pm to 10pm at weekends and on Bank Holidays.

This year, this service could be especially useful for students whose results will be based on an assessment model. Due to the coronavirus pandemic, students have not taken formal exams.

Instead, exam boards have used a statistical process to decide on the final grades awarded. These results are based on teacher predictions of the grades their students may have achieved if exams had gone ahead.

Under this system, students will receive a grade based on their teacher’s assessment of their work from the classroom, mock exams and extra curricular work. This grade will also have been moderated and adjusted by the exam boards, based on the national performance in each subject over the last three years.

County Councillor Phillippa Williamson, cabinet member for children, young people and schools, said: "I appreciate that this can be a very worrying time for young people. Some students might be even more worried this year, as they haven't actually been able to take an exam, and their grades will be based on the statistical adjustment of predictions made by their teachers instead. This is a brand new situation for them, and could add to their anxiety.

"Waiting for your results can be a very stressful experience for some young people, and I urge them to give Talkzone a try."

Through Talkzone, young people can speak with trained advisers in confidence and chat through anything that is worrying them, as well as their exam results. Staff are able to talk about a wide range of issues which young people tell us they really appreciate, including feeling low, relationships or leaving home.

Since it was set up 27 years ago, Talkzone advisers have responded to thousands of enquiries from young people on a huge range of issues.

Gaja Gannon, Talkzone manager, added: "Although the majority of the calls we take in August are about worries over A-levels and GCSEs, we're available 365 days a year to talk to any young person about any concerns they have. I appreciate that it might be an especially worrying time for some young people this year, who will be getting their grades in a different way.

"Staff are fully trained and are able to identify options for young people who may not have a place sorted out, or for those whose results have been better or worse than expected.

"Whether the issue is large or small, Talkzone is available to help, so don't be afraid to call, text or contact us online."

Options are available for young people who haven't achieved the GCSE results they needed, or are unsure about their next step. In addition to contacting Talkzone, young people are urged to contact the college or further education provider that they had planned to attend and discuss the options and courses that are still available to them. Any support that they need can also be discussed.

Young people can call Talkzone on 0800 511 111, text on 07786 511 111, email talkzone@lancashire.gov.uk, access webtalk services or Facebook.