Required level for work

Overestimating the size of a pothole does not mean that it will automatically be fixed. However, it could mean that our resources may be taken up assessing potholes which do not meet the required level for work.

Pothole on the road/carriageway

A pothole of under 40mm on a road/carriageway will only be actioned if it is considered to be a significant risk to the public. 

Pothole over 40mm deep pothole less than 40mm deep

The following information shows our required level for work and response times for faults on a road/carriageway which have been reported online. 

 

Depth of pothole

Response time

Urgent

100mm or over

2 working days

Monthly inspected
(motorways, strategic routes and main distributor roads)

40mm or over but less than 100mm

2 working days to assess
10 working days to complete

Quarterly inspected
(secondary distributor roads which include B and C class roads)

40mm or over but less than 100mm

2 working days to assess
10 working days to complete

6-monthly and annually inspected
(link roads and local access roads)

40mm or over but less than 100mm

2 working days to assess
20 workings days to complete

Footways

A pothole of under 25mm will only be actioned if it is considered to be a significant risk to the public.

Pavement fault over 25mm deep pavement pothole less than 25mm deep

The following information shows our required level for work and response times for faults on footways which have been reported online.  

 

Depth of pothole

Response time

Urgent

75mm or over

2 working days

Monthly inspected
(primary walking routes through busy town/city centre routes)

25mm or over but less than 75mm

2 working days to assess
5 working days to complete

Quarterly inspected
(secondary walking routes, which include medium usage routes through local areas feeding into primary routes and local shopping centres)

25mm or over but less than 75mm

2 working days to assess
10 working days to complete

6-monthly and annually inspected
(link footways and local access footways)

25mm or over but less than 75mm

2 working days to assess
20 working days to complete