Needs and eligibility

From April 2015, the way care and support needs are assessed in England is changing for the better, meaning that decisions made about the help you receive will consider your wellbeing and what is important to you and your family so you can stay healthy and remain independent for longer.

For the first time, there will be a national level of care and support needs that all councils will consider when we assess what help we can give to you. If you are already receiving support from us then you don't need to do anything now, as your needs will be reviewed at your next review/reassessment. If you don't get care and support from us and think you may need some help, please contact us on 0300 123 6725.

Please check the Department of Health's guidance for more information including:

  • What will be considered during the needs assessment
  • Whether you will need to be re-assessed
  • How you will know if you have eligible needs