Welfare Rights

All face to face contact with our customers remains temporarily suspended due to the advice from central government, but will be re-introduced as soon as possible.

Advice by telephone and email

We continue to provide advice by telephone and email to our existing customers, as appropriate.

Appeal hearings

A large proportion of our work is representing customers with their appeals against decisions made on their benefit entitlement.HM Courts and Tribunals Service, who hear the appeals, are now offering telephone, video and paper hearings, although some face to face hearings have now resumed. Your Welfare Rights Officer will be able to discuss the options with you which will vary depending on your individual case and circumstances.

Referrals from stakeholders

We continue to take referrals from local agencies to assist customers with benefit appeals, and to support our elderly population with the benefit advice they require. Any professionals who wish to become a referring partner should email Welfare Rights at wrsstakeholders@lancashire.gov.uk for further information and to enable us to set up a referral account for you.