Coronavirus: Welfare Rights

(updated 31 March 2020)

All face to face contact with our customers is temporarily suspended due to the advice from central government. However, we continue to manage our casework by providing advice by telephone or email as appropriate.

Appeal hearings

A large proportion of our work is representing customers with their appeals against decisions made on their benefit entitlement. The Court Service who hear the appeals are offering telephone or paper hearings instead of face to face Tribunal hearings. Your Welfare Rights Officer will be able to discuss the options with you which will vary depending on your individual case and circumstances.

Referrals from stakeholders

We continue to take referrals from local agencies to assist customers with benefit appeals, and to support our elderly population with the benefit advice they require. Any professionals who wish to become a referring partner should email Welfare Rights at for further information and to enable us to set up a referral account for you.