GCSE & A-Level Advice


Students who are waiting to receive either their A-level or GCSE results can get support and guidance from Talkzone the county council's advice service.

The Talkzone service, formerly known as The Line, is available from 2pm to 10pm each day including weekends and bank holidays. 

Matthew Tomlinson, Lancashire County Council's cabinet member for children, young people and schools, said: "This can be a very worrying time for young people. I can still remember vividly how anxious I felt going into school to get my O and A-level results. 

"I wish that Talkzone had been available then as I'm sure I would have used it. 

"Through Talkzone, young people can speak with trained advisors in confidence and chat through anything that is worrying them, as well as their exam results. Staff are able to talk about a wide range of issues which young people tell us they really appreciate, including feeling low, relationships, leaving home or contraceptive advice. 

"Since it was set up 22 years ago, Talkzone advisors have responded to thousands of enquiries from young people on a huge range of issues." 

Tracy Scotland, Talkzone manager, added: "Although the majority of the calls we take in August are about worries over A-levels and GCSEs, we're available 365 days a year to talk to any young person about any concern they have. 

"Staff are fully trained and are able to identify options for young people who may not have a place sorted out, or for those whose results have been better or worse than expected. 

"Whether the issue is large or small, Talkzone is available to help, so don't be afraid to call, text or contact us online." 

Young people can call Talkzone on 0800 511 111, text on 07786 511 111, email talkzone@lancashire.gov.uk, access webtalk services at www.lanashire.gov.uk/youthzone/get-in-touch.aspx or www.facebook.com/LancashireYPS