Volunteer standards
If you are using our Service or if you are working with our Service as a volunteer, then the following Standards outline the level of commitment that you can expect from us.
- Offering you information about our Service
- Helping Service Users to access our Volunteer Service
- Listening to you and involving you in our Service
- Keeping careful records
- Delivering a consistent service that meets Good Practice standards
- Making sure that staff/volunteers can meet the needs of people accessing our service
- Checking that we deliver a good service and striving to improve
Volunteers' Charter
Volunteers have both rights and responsibilities, which are embodied in our updated Volunteers' Charter.
Consultation and Reviews
As a service we are committed to ensuring that information about our service is widely available and is reviewed on a regular basis. Throughout the year we survey a variety of different people to get their views and opinions on our service delivery so that we can improve services.
Please select from the options below for a summary of the feedback receieved and our response to the points raised.
