Log into your account http://capitadiscovery.co.uk/lancashire/login. You will need your 14 digit card number and your 4 digit Personal Identification Number (PIN).
If you wish to update your library account details you can complete our keep in touch form.
It is possible to change your PIN should you wish to by logging into your account http://capitadiscovery.co.uk/lancashire/login.
Your library account will automatically expire every three years and will need renewing for you to continue to use our services. If you don't regularly visit your local library, e.g. if you only borrow eBooks, you may be unaware of this. To check your account expiry date log into your account https://capitadiscovery.co.uk/lancashire/login and go to 'Settings'.
You can reset your PIN automatically.
You can request it at any library. You will be asked to give satisfactory confirmation of personal details against the information we hold or by providing proof of identification such as driving licence, passport. Your PIN will be immediately issued to you. If you cannot provide this confirmation your PIN will be posted to you to the address held on file.
Alternatively phone 0300 123 6703. Quote your library card number. You will be asked to give satisfactory confirmation of personal details against the information we hold before we can reset your PIN. If you cannot provide this confirmation your PIN will be posted to you to the address held on file.
Please report the loss of your card by:
Telephone: 0300 123 6703
Libraries, Museums, Culture and Registrars
1st Floor Christ Church Precinct
PO Box 78 County Hall
Replacement cards may be issued immediately at any library providing the user can satisfactorily confirm their personal details against the information we hold or can provide proof of identification such as a driving licence, passport. There is no charge for the replacement of a lost library card.