Relevant Information
Do you have a Complaint against the Road Safety Group?
Lancashire County Council is a large organisation that affects the lives of every citizen in the County. The information presented within these pages explains what to do if you have a complaint about us.
As part of our Customer Care Policy we have a Complaints Procedure to deal with complaints. The aim of the Procedure is to ensure each complaint is properly investigated and, wherever possible, resolved to the complainant's satisfaction.
To send us a complaint you can:
- Complete the Online Complaints Form here
- Download the Complaints Form (PDF, 22kb) and post it back to the Road Safety Group
- Alternatively you can telephone the Road Safety Group to make your complaint or to obtain further information
- What is a Complaint?
- How do you make a Complaint?
- How are Complaints Investigated?
- Who are the County Council Complaints Officers?
- What do you do if the County Council cannot settle your Complaint?
- Which matters are not covered by the Complaints Procedure?
A leaflet explaining the Complaints Procedure, including large print and an audio version can be obtained by phoning the Complaints Officer, Roy Jones, on 01772 533394 or any of the numbers in the Telephone section.
A copy of the leaflet is also available in Urdu, Gujarati, Punjabi and Bengali.
Click here for the Urdu leaflet (PDF, 426k)
Click here for the Gujarati leaflet (PDF, 679k)
