What is a Complaint?

We will investigate a complaint if it is one of the following:

• An expression of dissatisfaction about the standard of service.
• Action or lack of action by the county council affecting an individual or group.
• An allegation that the county council has failed to observe proper procedures.
• An allegation that there has been an unacceptable delay in dealing with a matter or about how an individual has been treated by a member of staff.