What matters are not covered by the Complaints Procedure?

• Appeals against School Admisions.
• Complaints about Social Services matters.
• Matters concerning Further Education Awards.
• Complaints against School Teachers.
• Complaints about the National Curriculum.
• Other matters in the Education Reform Act.
• Complaints which fall under the Equal Opportunity Complaints Procedure.
• Reports of, and complaints about, street lighting and highways defects.

Nor is the procedure available to County Council employees concerning terms and conditions of employment, working conditions or other personnel issues.

We also use seperate arrangements to deal with complaints to us about third parties, for example complaints about footpath obstructions, public transport services and the quality of goods.

If you are unsure which procedure to use, please do not hesitate to contact any Complaints Officer.