What if the County Council cannot settle your Complaint?

Stage 1 - the Service Directorate investigates
Stage 2 - the Head of Democratic Services investigates
Stage 3 - the complaint is considered by a Committee of the County Council

The complaint goes through each stage until it is resolved. At Stage 3 it will be decided by the Committee on the basis of the written comments that have been received.

We have adopted definitions and processes set out in the Lawrence Enquiry Report to deal with any complaints about race. For example, if a complainant believes that a cause of a complaint is racial, we will initially treat it as such.