This guidance explains how Lancashire County Council's Children and Family Wellbeing Service (previously the Wellbeing, Prevention & Early Help Service) manages your personal information and explains:
Children and Family Wellbeing Service (CFW) is part of Lancashire County Council. The focus of the service is about:
The service aims to achieve these outcomes through Children Centres, Young People's Service, and Early Help programmes.
We are required by law to hold some information about you - we record and store this and some other information to help us to:
We are required to gather some information from other organisations for some of our duties. An example is from colleges to ensure we have an accurate picture about 16-19 year olds who are in education.
We hold personal information to enable us to identify you and keep in touch with you, including:
We may also hold more sensitive information which is to help us to give you any targeted support you might need, such as educational needs, your GP's contact details or your employment status.
Our aim is only to hold information to help us give you the right support at the right time, for example if you would like support to access to other services. This data is only recorded when it is appropriate and with your knowledge.
Everyone working in or with the WPEHS is under a legal duty to keep your electronic or paper records confidential and secure, whether storing, sharing or disposing of it.
Staff who are authorised to have access to the WPEHS databases or other records have been trained in using those systems within the law and within rules applied by Lancashire County Council on data security and information sharing. All employees are aware of how to handle paper and electronic records securely.
We also aim to make sure that all information about you is accurate and as up-to-date as possible, which is why we will check it with you when we see you.
We will not share any identifying sensitive information about you with anyone outside of Lancashire County Council without informing you or gaining your consent, unless the law says we must. This can only be when the organisation who receives the information accepts their legal duty for data protection and either:
We may have some duties, described in the next section below, to share personal or sensitive information of your involvement with WPEH to provide evidence that we are doing effective work, (please see the next section below). We will ask your consent to do this as soon as possible.
The following organisations require us to share your personal information because of:
Any support, services or benefits you receive are not affected by the following requirements:
Ofsted may ask for temporary access to information about the nature of our work with some people to help them make a judgement about the quality of our work, for example, during the inspection of Children's Centres. They may also want to talk to you about this.
Department for Communities and Local Government (DCLG)
If your family has agreed to be involved in CAF assessment and a 'Team around the Family', we may be required to share your personal information securely with the Government department known as the DCLG. This will include personal information (name, address, DOB), and some information about your involvement in the service. We will talk to you about this at the start of your involvement. Your information will be treated with the highest security at all times.
Department of Education (DfE)
By law, the WPEHS has to provide a monthly report to the Department of Education about young people's education, employment or training.
This is why WPEHS needs to keep in contact with Lancashire young people either directly or through contact with schools and colleges, to ensure information is up-to-date and accurate and so that we can improve opportunities for young people.
You are entitled to know what information we hold about you. If you find that any of your information is wrong, tell us so that we can correct it.
If you want access to the information please visit the Your rights to access your information page:
If you have a query or complaint about how we use your information in the WPEHS, please contact:
Quality and Review Officer
WPEHS, Lancashire County Council, P.O. Box 78 County Hall, Fishergate Hill, Preston PR1 8XJ