||We are doing…
||Improve information before schemes start.
||Ensure all properties are letter dropped and adequate signing in advance of work's starting.
||We are not as responsive as you'd like us to be.
||Additional capital investment in responsive maintenance works Consultation held with County Councillors on a district basis to inform priorities. Introducing a pothole 'find and fix' approach.
||Quality and speed of repair for potholes was seen as poor.
||Publish a Pothole Policy to be clear about service standards. Provide refresh training jointly to Highway Safety Inspectors and repair gangs to ensure consistency and expected standards met.
|Reporting highway defects
||The Report It website didn't provide user friendly feedback and was cumbersome to use.
||User experience survey to drive improvements. Looking to deliver: More bespoke responses to queries logged. Automatic logging of details if user has previously used the system.
||Dissatisfaction with state of verges.
||Increased frequency of grass cutting. Partnership working with district councils to facilitate this.
||Introducing LED lighting may cause dark spots.
||Review each query and if necessary fit a more appropriate LED.
|School zig-zag enforcement
||Zig-zags not enforced
||Provide dedicated targeted enforcement