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Highways and environment compliments, comments and complaints

If you have a comment or compliment regarding a highways matter, please email: highways@lancashire.gov.uk

If your comment or compliment is about any other non-highway related matter (for example environment or planning), please email: complaintsandfeedback@lancashire.gov.uk

If you want to report a street lighting, roads or highway fault use our dedicated online form.

If you have a complaint that is not a first time report of a defect / fault on the highway or if your matter has already been reported but has not been dealt with in our set timeframe for dealing with such matters of 20 working days, please email: complaintsandfeedback@lancashire.gov.uk

or write to us at:

Complaints and appeals team
Lancashire County Council
Christ Church Precinct
County Hall
Preston
PR1 8XJ

Or ring the council on 0300 1236701