Telly Talk

New innovative working is helping people to access Lancashire County Council services.

The TellyTalk project, which is already successfully working in many libraries across the county, is being expanded to include other public sector venues; the Minerva Health Centre in Preston and Yarnspinners Health Centre in Nelson.

Using webcam technology, TellyTalk allows a person sitting in a local venue to speak 'face-to-face' with a customer service operator.

The member of staff is based in one of our customer service centres, but can be seen on screen.
Using TellyTalk's touch screen facilities, people can easily access a range of council services such as ordering and renewing disabled parking badges.

By bringing together information on public services, it makes it much easier for people to find out information they need. Some of our residents still prefer to deal with a person face-to-face and this system means that they can do just that.

Thousands of  people have already used TellyTalk systems across Lancashire to contact the council.

TellyTalk is just one of the ways for people to contact the county council including the website, by email and by telephone.

The TellyTalk venues have been chosen in conjunction with local representatives from both the county and borough councils and other agencies, including the local PCTs.
 

Locations and opening hours of libraries and other venues with Telly Talk can be found on the NoWcard website.