Welcome to your Lancashire

Contact details

Contact details

To make a complaint by telephone, please ring the relevant number below and ask for the Complaints Officer.

If you are unsure which service area comes under what directorate, please view the council constitution.

If you are still unsure, which area to direct your compliment, comment or complaint, please speak to our customer contact centre.

Directorates

Directorate Telephone Address

Adult and Community Services

0300 123 6720 Adult Community Services directorate County Offices, East Cliff, Preston, PR1 3EA
Children and Young People 0300 123 6720 Children and Young People directorate PO Box 61, County Hall, Preston PR1 8RJ 
Environment 01772 534114 Environment directorate P O Box 9, Guild House, Cross Street, Preston PR1 8RD 
Lancashire County Commercial Group 01772 628323 LCCG, Dewhurst Row, Lostock Lane, Bamber Bridge, Preston PR5 6BB
Office of the Chief Executive 01772 533416 County Secretary and Solicitor Christ Church Precinct, County Hall, Preston, PR1 8XJ 
Building Design and Construction 01772 533284 Lancashire County Building Design and Construction PO Box 26, County Hall, Preston, PR1 8RE

Services

 

Service Telephone Address
Children and Young People – North Area Office 01772 221600 White Cross Education Centre, Off Quarry Road, Lancaster LA1 3SQ
Children and Young People – East Area Office 01772 221600 The Globe, St James Square, Accrington BB5 0RE
Children and Young People – South Area Office 01772 221600 Joint Divisional Office, East Cliff, Preston PR1 3JT
County Analysts 01772 534454 or 01772 534114 Environment Directorate, PO Box 9, Guild House, Cross Street, Preston PR1 8RD 
Education Reform Act 01772 221600 Children and Young People Directorate, PO Box 61, County Hall, Preston PR1 8RJ 
Employee Terms and Conditions and Working Conditions 07717 423900 Carol Etherington, HR Business Partner, Strategic HR Business Consultancy, Lancashire County Council, P O Box 78 County Hall, Preston PR1 8XJ 
Equal Opportunities Complaint 07717 423900 Carol Etherington, HR Business Partner, Strategic HR Business Consultancy, Lancashire County Council, P O Box 78 County Hall, Preston PR1 8XJ 
Footpath Obstruction 01772 534709 The Environment Directorate, P O Box 9, Guild House, Cross Street, Preston PR1 8RD 
Further Education Awards 01772 221600 Children and Young People Directorate, PO Box 61, County Hall, Preston PR1 8RJ 
Highways and Transportation 01772 534454 or 01772 534114 Environment Directorate, P O Box 9, Guild House, Cross Street, Preston PR1 8RD 
Lancashire Archives 01772 534008 East Cliff, PO Box 162, Preston PR1 3EA
Lancashire Family Information Service 01772 536628 East Cliff County Offices, 3rd Floor, JDO Building, Preston, PR1 3EE
Library Services 01772 534008 East Cliff, PO Box 162, Preston PR1 3EA
Museums 01772 534008 East Cliff, PO Box 162, Preston PR1 3EA
National Curriculum 01772 221600 Children and Young People Directorate, PO Box 61, County Hall, Preston PR1 8RJ 
Planning and Waste Management 01772 534454 or 01772 534114 Environment Directorate, P O Box 9, Guild House, Cross Street, Preston PR1 8RD 
Public Transport Services 01772 533468 The Environment Directorate, P O Box 9, Guild House, Cross Street, Preston PR1 8RD 
Registration Service 01772 531553 County Offices, East Cliff, Preston, PR1 3EA
School Admissions 01772 221600 Children and Young People Directorate, PO Box 61, County Hall, Preston PR1 8RJ 
School Teachers 01772 221600 Children and Young People Directorate ,PO Box 61, County Hall, Preston PR1 8RJ 
Social Care Services for Adult 0300 123 6720 Freepost, NEA 13870, PO Box 162, Preston, PR1 3ER 
Social Care Services for Children 01772 221600 PO Box 61, County Hall, Preston PR1 8RJ
Social Care for Children – Preston 01772 538700 Designated Complaints Officer, 155 Greenbank St, Preston PR1 7JS
Social Care for Children – Lancaster and Morecambe, Fylde and Wyre 01524 66246 Designated Complaints Officer, White Cross, Lancaster LA1 4XQ
Social Care for Children – Burnley, Pendle, Rossendale 01282 425961 Designated Complaints Officer, Chaddesley House, Manchester Rd, Burnley BB11 1HN
Social Care for Children – Hyndburn, Ribble Valley 01200 425146 Designated Complaints Officer, Joint Divisional Offices, off Pimlico Rd, Clitheroe BB7 2BL
Social Care for Children – West Lancashire, Chorley, South Ribble 01257 231585 Designated Complaints Officer, Calder House, Highfield Rd North, Chorley PR7 1PH 
Street Lighting 0300 123 6780 Lancashire Highways Lancashire County Council, Preston PR1 8RD 
Trading Standards 0845 404 0506 Room D21, County Hall, Pitt Street, Preston, PR1 0LD
Welfare Rights 01772 533020 Head of County Welfare Rights Services, East Cliff, Preston, PR1 3EA

 

© 2014, Lancashire County CouncilPhone: 0300 123 6701 email: enquiries@lancashire.gov.uk