Customer Guide to Chiildren's Social Care Procedures
Children Act 1989 Representations Procedure (England) Regulations 2006
Making a Complaint
Annual Report 01 April 2010 - 31 March 2011
Mediation and Disagreement Resolution Service
Adult Advocacy Service
If you are still dissatisfied with our response to your complaint at Stage 2, you have 20 working days to ask for it to be reviewed. The review will be carried out by a panel of 3 independent people who will meet to consider the complaint and produce recommendations. They will look at your complaint and how it was dealt with and can make recommendations to a Director in Children and Young People Services.
If you are not satisfied with our answer or we have not provided you with an answer within a reasonable time, you can complain directly to the Local Government Ombudsman. One of the Local Government Ombudsman advisers will listen to you and say whether they can consider your complaint. If they can the adviser will take the details, explain their role and tell you what will happen next.