Welcome to your Lancashire

Customer Guide to Chiildren's Social Care Procedures

Children Act 1989 Representations Procedure (England) Regulations 2006

Making a Complaint

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Use the link below to let us know what you think

Annual Report 01 April 2010 - 31 March 2011

Mediation and Disagreement Resolution Service

Adult Advocacy Service

External Links

Complaint Procedure - Stage 3

Children's Social Care Complaints Procedure

Stage 3: We will organise an Independent Review Panel

If you are still dissatisfied with our response to your complaint at Stage 2, you have 20 working days to ask for it to be reviewed.  The review will be carried out by a panel of 3 independent people who will meet to consider the complaint and produce recommendations. They will look at your complaint and how it was dealt with and can make recommendations to a Director in Children and Young People Services.

We aim to arrange for complaints to be reviewed within 30 working days of receiving a request.
 
The  Director will send you a written response to review recommendations within 15 working days of the date of the review decision.

Taking things outside Children and Families social care services

If you are not satisfied with our answer or we have not provided you with an answer within a reasonable time, you can complain directly to the Local Government Ombudsman. One of the Local Government Ombudsman advisers will listen to you and say whether they can consider your complaint.  If they can the adviser will take the details, explain their role and tell you what will happen next.

You can get more information about the Ombudsman from their website or their leaflet on our publications page.

© 2014, Lancashire County CouncilPhone: 0300 123 6701 email: enquiries@lancashire.gov.uk