While we have been closed the results of the National Survey of Visitors to British Archives have been published. This helps to give us an idea of what people think of our service in Lancashire. 185 people filled in the survey form in February and we were very pleased that 97% of them described our service overall as ‘good or very good’. In 2009 it was 94%. Comments such as: ‘This archive has got better and better over the last 20 years’; ‘It’s a fantastic resource’; ‘Very helpful, friendly staff who took an interest in our research’; are encouraging for us and show that we have got things right a lot of the time.
We will open again at 9.00am on Monday 24 October and I want every visitor/customer/ user (however you prefer to describe yourself) to enjoy their visit to Lancashire Archives, to feel welcomed and to be supported in their research. I am looking forward to seeing our previous users again next month and to welcoming new people who want to use Lancashire’s archive collections to explore their family history or to find out more about Lancashire’s heritage.